FREQUENTLY ASKED QUESTIONS

What should clients bring when being admitted?

Stella Maris provides linens, towels, three balanced meals a day and snacks. The following is a list of items that are allowed and/or prohibited for each level of care:

Detox/Withdrawal Management

Client entering the 3.7 withdrawal management will be given scrubs to wear.

Notes: Any refusal to comply with the policy as written will results in the patient not entering the unit. Patients must take their hair down during the admission process and shake it out. Patients must submit to a full body search done by nursing before admission to the unit.

Residential and Supportive Housing:

Laundry facilities are available at no cost. Laundry detergent is provided, unless a client uses a special detergent due to allergies. Only then would they need to provide their own.

How can I find out how my loved one is doing?

You can call 216-781-0550 to reach someone. As long as there is a signed Release of Information on file for you, our staff is happy to provide information.  However, not all staff have immediate access to client files, so the staff on the phone may ask to take a message to pass along (if your loved one is in fact a client) and your loved one and/or their counselor will give you a call back.