Non-Exempt, Hourly

JOB SUMMARY:

Under the supervision of the IT Director, the Network & Systems Specialist specifically configures and maintains the Stella Maris, Inc. campus and cloud (M365) network and systems, including physical and virtual servers, firewalls, printers, PCs, phones and other related devices connected to the Stella Maris, Inc. office LAN and WAN; handles hardware, software and cloud maintenance.

Installation of software. Performs other network and hardware related tasks.

DUTIES AND RESPONSIBILITIES

• Responsible for day-to-day office network operations. Responsible for network and systems operations and functionality. Responsible for Stella Maris, Inc. campus network servers, desk machines, core servers, cloud systems (M365), storage, backups and archived data and Microsoft user accounts.

• With direction of the IT Director, prepares, schedules and executes network environment-related changes and implementations.

• Configuration and maintenance of Windows and Linux servers including Domain, DNS, DHCP, Utility, Phone servers, Backup server, Virtual Hosts, Exchange Online, Defender Antivirus/Security, the M365 (Teams, AAD, Intune, and all relevant Microsoft cloud management) in the production, development, research, and testing environments in/on the Stella Maris, Inc. network. This includes physical, virtual and cloud.

• Configures and maintains peripheral systems. Domain Naming System to ensure proper pointing and routing of naming system such as the A (address) records, the MX (email) records and the CNAME record. Maintains other internet related services such as domain name registration, and web email (OWA). Maintains Fax System and routing configurations, maintaining proper permissions and connectivity. Duo-MFA configuration and maintenance.

• Maintenance, configuration and assistance in continued development of the LAN and WAN infrastructure and other devices connected to the Stella Maris, Inc. network such as printers, firewalls, routers, wireless access points, PC’s, laptops, etc. This includes assigning IP settings, installing system updates, maintain virus and spy-ware protection, maintain firewall appliances.

• Configures and maintains the Stella Maris, Inc. environment storage and backups.

• Configures and maintains the Stella Maris, Inc. domains and domain accounts such as creation and set up of groups and account permissions.

• Configuration and maintenance of Exchange Online. Responsible for the creation and disabling/archiving/deletion of email accounts.

• Asset management via logging of new and decommissioned hardware.

• Responsible for installation, updating/upgrading, and security patching of software and operating systems. Responds to computer and network problems in a timely manner.

• Configures and maintains of all phone and voicemail telecommunications, including Mitel Connect & Director). Manages repairs and upgrades. Provides support on all aspects of the voice communications system.

• Configures and maintains of Stella Maris, Inc. security camera system environment wide.

• Configuration and maintenance of all audio and video communications systems, including, but not limited to Microsoft Teams and all physical A/V resources connected to the Stella Maris, Inc. environment.

• Provides on-site and remote service to staff and public. Assist in the supporting and troubleshooting of internal and external/agency users (related to Stella Maris, Inc. dependent operations) when needed; seeking management approval when dealing with such unusual events that may be outside the scope of normal day to day operations.

• Assists and/or covers for Help Desk Coordinator as needed.

• Assists IT Director in technical projects as needed.

• Assists IT Director in disaster recovery.

• Performs other technical duties as assigned.

QUALIFICATIONS

• Preferred BA in Information Services or related field (or equivalent experience) with minimum of four years’ experience in Network and/or Systems administration. Certifications preferred, but not required. Experience with AD/AAD, Local and Wide Area networks, Windows Server (2016-2021), M365 Environment, Firewalls (Dell SonicWall, WatchGuard), Windows 10/11, Command Line, PowerShell and basic secure communications protocols.

• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.

• Ability to deploy, configure, and support network and server systems. Physical and virtual.

• Understanding and appreciation for information security within systems and user devices. HIPAA understanding.

• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, and time.

• Possess a solution focused mindset.

• Rational, level-headed, and the ability to collaborate with others clearly and concisely.

PREFERRED QUALIFICATIONS

• Experience working with vSphere & ESX/ESXi environments. Managed Switches, VLANs, iSCSI, and remote support & access technologies. Experience with working in HIPAA environments.

COMPETENCIES

• Interpersonal Communication

• Critical Thinking

• Conflict Resolution

• Planning & Time Management
  

CLASSIFICATION: Non-exempt, hourly

IMMEDIATE SUPERVISOR: Residential Manager

QUALIFICATIONS:

• A CDCA or Peer Support certification is strongly preferred

• Prior CPR certification is preferred, although there will be a requirement to immediately receive this certification after hire

• Ability to work effectively with a diverse community

• Excellent oral and written communication skills and computer competency

• Knowledge of computers and basic-level typing

• Demonstrated knowledge of addiction and withdrawal process, assessments, diagnosis, and treatment

JOB SUMMARY:

The Residential Technician provides guidance and support for all clients within the Stella Maris Residential Program assisting with holding clients accountable during their journey of change while striving to complete treatment. The Residential Technician is responsible for ensuring the environment is safe and stable at all times.

RESPONSIBILITIES

• Ensure that the program activities are consistent with the mission, vision, and values of Stella Maris

• Oversee all client activities during assigned shift and provide clients with support and guidance

• Uphold the “One House” model and serve as an example at all times

• Attend either morning or afternoon “One House” community meetings

• Oversee clients to ensure that house rules and policies are followed

• Enforce residential schedule/curriculum and quiet time procedures

• Search belongings and complete required paperwork and scanning of clients’ chart

• Oversee assigned client chores and provide constructive feedback

• Conduct random room searches and document

• Monitor all approved client phone calls at Tech Station

• As directed by Residential Manager, administer drug screen testing for clients

• Establish therapeutic alliance with clients and conduct educational groups regarding substance abuse/dependence

• Enter progress notes into computer when required

• Document any client incidents and complete appropriate Incident Report Forms

• Uphold clients rights and ensure client confidentiality

• Monitor smoke breaks

• Escort clients to meals when needed

• Keep track of clients whereabouts by conducting 15-30 minutes rounds daily

• Escort clients to scheduled outside activities (self-help meetings, park, etc…)

• Be proactive when situations arise, coordinating with Residential Manager

• Communicate with staff members, visitors and clients in a respectful and professional manner at all times

• Complete all required agency annual compliance training